Legal
Privacy Policy
Last updated 9 October 2026
This policy explains what personal data LoadTakedown collects, why we collect it, who helps us process it and the choices you have. We collect as little as we need to run and improve the product.
1. Who is responsible for your data
Lloyd Woolacott, trading as LoadTakedown is the controller of personal data collected through loadtakedown.com and app.loadtakedown.com. Contact us about anything in this policy at team@loadtakedown.com.
2. What we collect and why
| Data | Why we use it | Legal basis |
|---|---|---|
| Account details: email address, password (stored hashed), sign-in records | Create and secure your account, send sign-in and account emails | Contract |
| Projects, imported PDF drawings and results you save to your account | Store your work and let you open it on any device | Contract |
| Billing details and subscription status (handled by Stripe) | Take payment and manage your subscription | Contract; legal obligation for tax records |
| Messages you send through our feedback, contact or download forms | Reply to you, send what you asked for, and improve the product | Legitimate interests |
| Usage analytics: pages viewed, features used, device and browser type, approximate location derived from your IP address, and campaign (UTM) tags | Understand how LoadTakedown is used and what to improve | Consent where required (see our Cookie Policy); otherwise legitimate interests |
| Error reports: technical details of the error, browser, IP address and, for a sample of sessions, a replay of activity around the error | Find and fix bugs and keep the Service secure | Legitimate interests |
| Server logs kept by our hosting provider | Run the Service and protect it from abuse | Legitimate interests |
3. Work stored on your device
If you use the app without signing in, your projects and imported drawings are stored in your browser on your device, not on our servers. Clearing your browser data deletes them.
4. Who we share data with
We do not sell your personal data. We use these service providers to run LoadTakedown, and they process data only on our instructions:
- Supabase: accounts, database and file storage for saved projects
- Vercel: website and app hosting, and cookieless page performance statistics
- Stripe: payments and subscription management
- PostHog (EU hosting): product analytics
- Sentry (EU hosting): error monitoring
- Formspree: delivery of website form submissions
We may also disclose data if the law requires it, or to protect our rights or the safety of others.
5. International transfers
Some providers process data outside the UK and European Economic Area, for example in the United States. Where they do, we rely on adequacy decisions or the standard contractual clauses and UK addendum those providers offer, so your data keeps an equivalent level of protection.
6. How long we keep data
- Account and saved projects: while your account is open, and deleted within 30 days of you asking us to close it.
- Billing records: as long as tax law requires (usually six years).
- Form messages: up to two years, unless we are still in touch.
- Analytics and error data: up to two years, then deleted or anonymised.
7. Your rights
Depending on where you live, you can ask to access, correct, delete or export your personal data, object to or restrict how we use it, and withdraw consent at any time. To use these rights, email team@loadtakedown.com. We will reply within one month.
You can change your analytics choice at any time from the “Cookie settings” link in the site footer. If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ico.org.uk) or your local data protection authority, but we would appreciate the chance to sort it out first.
8. Security
Data is encrypted in transit, saved projects are private to your account, and access to production systems is restricted. No service is perfectly secure, so please use a strong, unique password.
9. Children
LoadTakedown is for professionals and is not intended for anyone under 18.
10. Changes to this policy
We will update the “last updated” date when this policy changes and, for significant changes, let signed-in users know by email or in the app.
See also: Terms of Use · Cookie Policy